Contents
- Reservations
- Bell/Door Arrival
- Bell/Door Acclimation
- Bell/Door During the Stay
- Bell/Door Departure
- Bell/Door Final Impression
- Front Office Arrival
- Front Office During the Stay
- Front Office Concierge
- Front Office PBX Phone
- Front Office Departure
- Housekeeping: Guestroom Cleanliness
- Housekeeping: Stayover Service
- Housekeeping: Interactions/Requests
- Engineering
- Public Areas Inspection
- Food & Beverage: Room Service Order
- Food & Beverage: Room Service Delivery
- Food & Beverage: F&B Outlet
- Food & Beverage: Bar/Lounge
- Spa Reservations
- Spa Reception
- Spa Treatment: Pedicure
- Spa Treatment: Hair Service
- Spa Treatment: Massage
- Spa Treatment: Skin Care
- Golf: Reservations
- Golf: Pro Shop
- Golf: Course
- Service Recovery
