Policies and Procedures

Activation and Scheduling

Opportunities-Requesting Assignments

From Opportunities, you can view assignments and request them. Our scheduler reviews all requests and assigns evaluations. You will be notified if you are accepted or rejected for a client assignment. If rejected, go back and apply for more assignments. There was nothing wrong with you; it just means someone else was selected.

The scheduler reviews requests and schedules accordingly. Evaluators with a portfolio of work and high editing marks typically get selected first. Therefore, when you get started with Coyle we recommend you request several assignments, and take what you can. This will help you build up a body of work and earn the trust of the scheduler. It is the only fair way we know.

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Opportunities-Receiving Instructions for your Assignment

If you are selected for an assignment you will receive an email. When you login to the website, you will be able to access additional information, specific instructions for that assignment, as well as other information.


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Clients hire you to critique people’s performance, you are held to the highest standards in regards to your own behavior, judgment, and how you complete the assessment. If you are perceived/remembered negatively, your assessments (no matter how true) are severely undermined. Your guest is held to these standards as well, and you are responsible for your guest.

•  Do not take notes or use any recording device such at the table.

•  Do not discuss the assignment with guests while at the restaurant/hotel.

•  Do not ask employees their names unless directed to do so specifically by Coyle.

•  Do not evaluate locations where you know ownership or employees; alert support@coylehopitality.com immediately.

•  Do not show up prior to your reservation time, check-in and go to the bar. If you wish to evaluate the bar before dinner, arrive separately from your guest (even five or 10 minutes apart is acceptable) and go directly to the bar. Checking in before a reservation time is a tip-off that you are an evaluator.

•  Do not be memorable. Your assignment is to report. Don’t be argumentative, demanding or difficult. On the other hand, if you are overly friendly, outgoing and chummy, the experience won’t be typical either. Our reports are about the clients, not you.

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Make sure you read the client specifications clearly for the alcohol policy (this should be in the Client Scope of Services). If you over order alcohol or order alcohol when you are not supposed to, your report will be canceled by the client.

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Identifying Managers

Almost 99% of all Client evaluations require you to identify a manager. Be sure to look at your specific client specifications for this requirement; if you do not successfully identify a manager, your report will be canceled by the client.

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Paying Cash

Many Coyle evaluations will require a full bar interaction to be paid with cash. Again, pay attention to specific evaluation requirements; if cash is required by the client, and you fail to pay with cash, your report will be canceled by the client.

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Itemized Receipts

Clients require you to submit itemized receipts along with their reports. Make sure you read the specific client requirements before each evaluation, but failure to submit an itemized receipt will result in the client canceling your report.

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Report and Receipt Submission

All restaurant work must be submitted within two days of the assignment, unless otherwise instructed.

For example:

Day Evaluation Performed Due
Monday Wednesday (5 PM EST)
Thursday Saturday (5 PM EST)
Friday Sunday (5 PM EST)
Saturday Sunday (Midnight EST)


•  Retain and submit the ITEMIZED and credit card portion (if separate) of the check.

•  Blackout your name, signature and credit card number.

•  Submit bar receipt (if one was provided); hand-write total if one wasn’t.

•  Hand-write the total amount for which you expect reimbursement.

Please do not write notes, comments or anything extraneous on the document.

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Reimbursements and Payment

Reimbursement Policy

If your work is not usable, the client retains the right to reject your work and are not obligated to pay you any reimbursements or fees. If your work required extraordinary effort to complete or was flawed, we may withhold your fee, or make a partial deduction from your reimbursements to offset rebates provided to the client for inferior or late work.

We want to be crystal clear about the above. You should know that the client rejects submissions and refuse reimbursement less than one percent (1%) of the time. In ALL the cases where reimbursements and/or fees were refused, the evaluator was warned in advance and provided any opportunity available to make things right. It was no surprise to anyone. The vast majority of evaluators get it right, and our editing team is committed to supporting evaluators making an honest effort. If you try, so will we.

Secondly, if your work is rejected we all suffer. We have NEVER submitted a report when the reviewer was denied reimbursement.

To see some reasons why your submission may be rejected, click here.

Fees & Reimbursement Limits

Fees and reimbursement limits vary from assignment to assignment. Look at each opportunity and see what the fees are. Reimbursement limits are defined in the posting or client scope of services.

Unless noted otherwise, restaurant reimbursements always cover a meal for two people with reasonable allowance for beverages as well. We do not work with clients who “short the reimbursement,” a practice where restaurants reimburse you for less than the required meal will typically cost you. We set dollar limits that always cover a reasonable meal for two, plus tax and tip.

Please watch carefully for “menu exceptions” in your instructions. There are several clients who don’t want specific things like lobster and soufflés ordered. If you or your guest orders excepted items, it will be deducted from the reimbursement.

Finally, if you are unsure, and want clarification, please email us at support@coylehospitality.com. We will be happy to help in making sure all things are clear.


Please remember you are tipping with the owner’s money. If you are an unapologetic heavy tipper feel free to leave your own cash to supplement the guidelines below. If the service is poor, still leave tips according to the guidelines below.

Tip approximately 18% of the net check. For example, a bill of $95.00 plus $8.63 in tax would receive a tip of $17.10 (18% of $95); do not calculate tip on the sales tax. At the bar, you should keep tips on all drinks under $10.00 at a dollar (and the coin change) or less. If drinks are over $10, you should tip $2, but no more than that. Coat-check tips should not be over $2. Valet tips should not be above $2 each way.

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Payment is made via PayPal around the 25th each month for the previous month’s assignments. For instance, payments go out on September 25 for all August work. In order to get paid you will need a PayPal account. Coyle does not send paper checks.

PayPal payments will be sent to the email address you have registered with Coyle. If you do not have a PayPal account linked to this address, please sign up now at www.PayPal.com.

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Audio Recording Devices

Coyle strictly forbids the use of audio recording devices during an evaluation or audit except in the following two circumstances: (i) Such use is expressly authorized and instructed by the Client Scope of Services for each assignment; and/or (ii) to take personal notes that involve no other parties than yourself. By accepting any assignment from Coyle you agree and warrant that you will not use any audio recording device of any sort except as described above. By accepting any assignment from Coyle, you expressly acknowledge this strict obligation to refrain from the use of audio recording devices and agree that should you violate this prohibition you will indemnify and hold harmless Coyle, its employees, officers or agents (the “Released Parties”) from any and all losses, liabilities, damages, costs or expenses (including but not limited to reasonable attorneys’ fees and other litigation costs and expenses) incurred by any of the Released Parties as a result of your violation of this policy regarding Audio Recording Devices.